> ## Documentation Index
> Fetch the complete documentation index at: https://wapnotify.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a template

> How to create a WhatsApp message template in WapNotify, add variables and buttons, and submit it for Meta approval.

## Create a template

1. Go to **Templates** in the sidebar.
2. Click **New template**.
3. Fill in the template details as described below.
4. Click **Submit for approval**.

WapNotify sends the template to Meta for review. Status updates to **Approved** or **Rejected** within minutes to a few hours.

## Template name

Enter a name using only lowercase letters, numbers, and underscores — no spaces. This name is used internally and in the Meta Business Manager.

Example: `order_shipped_notification`

## Category

Select one of: **Marketing**, **Utility**, or **Authentication**. See [templates overview](/templates/overview) for guidance on choosing the right category.

## Language

Select the language for this template. If you need the same template in multiple languages, create a separate template for each.

## Header (optional)

Choose a header type:

| Type         | Use                               |
| ------------ | --------------------------------- |
| **Text**     | Short heading line above the body |
| **Image**    | JPG or PNG image                  |
| **Document** | PDF or other document file        |
| **Video**    | MP4 video                         |

For media headers, upload the file. The same file is used every time the template is sent — you cannot change it per send.

## Body

The body is the main message. Write clearly and concisely.

To include variable content (customer name, order number, date, etc.), insert numbered placeholders:

```
Hello {{1}}, your order {{2}} is confirmed and will be delivered by {{3}}.
```

Each `{{N}}` placeholder is filled in at send time. Keep variable usage to what's genuinely needed — overly variable-heavy bodies are more likely to be rejected.

<Tip>
  Provide a sample value for each variable when submitting. Meta reviewers use your samples to evaluate the template. Use realistic examples, not "test123".
</Tip>

## Footer (optional)

A short line of text shown below the body in a smaller, grey font. Commonly used for "Reply STOP to unsubscribe" or a disclaimer.

## Buttons (optional)

Add up to three buttons:

| Button type                | What it does                                                          |
| -------------------------- | --------------------------------------------------------------------- |
| **Call to action — URL**   | Opens a URL in the browser. Can include a variable for dynamic links. |
| **Call to action — Phone** | Dials a phone number                                                  |
| **Quick reply**            | Customer taps to send a predefined reply text back to you             |

## After submitting

The template status shows as **Pending** while Meta reviews it.

* **Approved** — the template is ready to use in conversations and broadcasts.
* **Rejected** — Meta declined it. The rejection reason is shown. Fix the content and resubmit.

Common rejection reasons:

* Body contains a URL that belongs to a different business
* Template appears to be spam or promotional while categorised as Utility
* Missing variable samples

## Sync from Meta

If you created or updated templates directly in Meta Business Manager, sync them into WapNotify:

1. Go to **Templates**.
2. Click **Sync from Meta**.

This pulls the current status and content for all templates associated with your WhatsApp Business Account.