> ## Documentation Index
> Fetch the complete documentation index at: https://wapnotify.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a flow

> How to create a keyword-triggered auto-reply flow, publish it, and test it.

## Create a flow

1. Go to **Flows** in the sidebar.
2. Click **New flow**.
3. Give the flow a name (internal only, not visible to customers).
4. Click **Save**. The flow opens in the flow editor.

## Add a trigger

1. Click **Add trigger** in the flow editor.
2. Select the trigger type: **Keyword**, **First inbound**, or **Manual**.
3. For keyword triggers:
   * Enter the keyword or phrase
   * Choose the match mode: Exact, Contains, Fuzzy, or Regex
4. Click **Save trigger**.

You can add multiple triggers to the same flow. The flow fires if any trigger condition is met.

## Build the flow graph

The flow is a directed graph of nodes. Add nodes after the trigger:

**Send message node** — sends a WhatsApp message to the contact. You can send:

* A plain text message
* An approved template (required if the 24-hour window may be closed)

**Assign conversation node** — assigns the conversation to a specific agent or leaves it unassigned for the inbox queue.

To add a node:

1. Click the **+** button below an existing node.
2. Select the node type.
3. Fill in the node settings.
4. Click **Save**.

Connect nodes by dragging from the output handle of one node to the input of the next.

## Example: keyword auto-reply

A simple flow that replies to any message containing "pricing":

1. **Trigger** — Keyword: `pricing`, mode: Contains
2. **Send message** — "Thanks for your interest! Here's our pricing page: [https://wapnotify.com/pricing](https://wapnotify.com/pricing). An agent will follow up shortly."
3. **Assign conversation** — Assign to the Sales team queue (leave unassigned)

## Publish the flow

When the flow is ready:

1. Click **Publish** in the top-right corner.
2. The flow status changes to **Published** and it becomes active immediately.

<Warning>
  Published flows run on live customer messages. Test with a personal number before publishing to avoid sending unintended responses to customers.
</Warning>

## Test the flow

1. Send a message from a personal WhatsApp number to your business number that matches the trigger condition.
2. Confirm the automated reply arrives.
3. Check the **Flow runs** log in the flow detail view to see the execution record.

## Pause or edit a flow

* **Pause** — click **Unpublish** to stop the flow without deleting it. Status changes to **Inactive**.
* **Edit** — unpublish the flow first, make changes, then republish.

You cannot edit a published flow while it is active.