> ## Documentation Index
> Fetch the complete documentation index at: https://wapnotify.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics dashboard

> What the WapNotify analytics dashboard shows — summary stats, message trends, broadcast performance, and agent stats.

The Analytics section gives you visibility into how your team is performing and how customers are engaging with your WhatsApp channel.

## Dashboard summary

The dashboard (home screen after login) shows four key numbers at a glance:

| Metric                 | What it counts                                 |
| ---------------------- | ---------------------------------------------- |
| **Total contacts**     | All non-deleted contacts in the workspace      |
| **Open conversations** | Conversations with status **Open** right now   |
| **Messages today**     | All messages sent and received today           |
| **Unread**             | Total unread messages across all conversations |

Below the summary, recent conversations are listed for quick access.

## Messages report

Go to **Analytics → Messages** for a daily message volume chart over the last 30 days (configurable up to 90 days with `?days=N`).

The chart splits by:

* **Inbound** — messages received from customers
* **Outbound** — messages sent by agents or broadcasts

Use this to spot spikes (a campaign or viral moment) or drops (a connectivity issue or team absence).

## Conversations report

Go to **Analytics → Conversations** for:

* **Conversations by status** — how many are open, resolved, or pending right now
* **Average resolution time** — how long it takes from conversation open to resolved
* **Daily trends** — conversations opened and resolved per day

A high average resolution time may indicate understaffing or that agents are not closing resolved chats.

## Broadcasts report

Go to **Analytics → Broadcasts** for aggregate broadcast performance:

| Metric             | What it shows                               |
| ------------------ | ------------------------------------------- |
| **Delivery rate**  | % of recipients where message was delivered |
| **Read rate**      | % of recipients who opened the message      |
| **Monthly trends** | Broadcasts sent per month                   |

Compare delivery and read rates across different templates to see which content performs better.

## Agent stats

Go to **Analytics → Agents** for per-agent performance:

| Metric                    | What it shows                                     |
| ------------------------- | ------------------------------------------------- |
| **Conversations handled** | Total conversations assigned and worked on        |
| **Messages sent**         | Outbound messages sent by that agent              |
| **Avg. response time**    | Average time from customer message to agent reply |

Use agent stats to identify team members who may need support or to recognize high performers.

<Note>
  Analytics data is scoped to your workspace. Admins see all agents; agents with restricted visibility only see data relevant to their assigned conversations.
</Note>